Refund Policy

You can ask for a full refund of a credit purchase within 14 days of buying it, as long as none of the credits from that purchase have been used. If some were used, we refund the unused part.

Requests that fail are not charged. If a model returned a clearly broken result, email us with the request ID and we will return the credits.

Free sign-up credits are not refundable or exchangeable for money.

Email support@ocrrouter.ai from your account email with the order or receipt number. We reply within 3 business days; refunds usually reach you within 5 to 10 business days, depending on your bank.